Privacy Policy
Last Updated: January 15, 2025
At SparkleFlaren, we take your privacy seriously. This isn't just a legal requirement for us – it's about building the kind of trust that matters when you're sharing financial information.
We've written this policy in plain language because we believe you deserve to understand exactly what happens with your data. No legal jargon where we can avoid it, and real explanations about our practices.
Who We Are
SparkleFlaren operates as a financial technology service provider based in Vietnam. We specialize in automated financial dashboard creation, helping businesses visualize their financial data in meaningful ways.
Our registered address is 588 QL28, Ma Lâm, Hàm Thuận Bắc, Bình Thuận, Vietnam. You can reach us at +84767098789 or help@sparkleflaren.com.
Information We Collect
Let's be direct about what we gather and why we need it.
Account and Business Information
When you sign up, we collect basic details like your name, email address, phone number, and company information. We also need your business registration details to comply with Vietnamese financial regulations.
| Data Type | Why We Need It | Legal Basis |
|---|---|---|
| Name and contact details | To create your account and communicate with you about our service | Contract fulfillment |
| Business registration info | Vietnamese law requires verification of business entities using financial services | Legal obligation |
| Financial data you upload | To generate your automated dashboards and provide analytics | Contract fulfillment |
| Usage patterns and preferences | To improve our service and customize your experience | Legitimate interest |
Financial Data
This is the core of what we do. You upload transaction records, revenue data, expense reports – whatever you need visualized. We process this information to create your dashboards, but we don't use it for anything beyond providing you our service.
Your financial data stays yours. We're just the tool you're using to make sense of it.
Technical Information
Like most web services, we automatically collect some technical data: your IP address, browser type, device information, and how you interact with our platform. This helps us keep things running smoothly and catch any security issues early.
How We Use Your Information
We're not in the business of selling data or bombarding you with marketing. Here's what we actually do with what you share:
- Create and maintain your automated financial dashboards
- Process your financial data to generate visualizations and insights
- Send you service updates, technical notifications, and account-related messages
- Respond when you contact our support team
- Monitor system performance and troubleshoot technical issues
- Detect and prevent fraudulent activity or security breaches
- Comply with Vietnamese financial reporting requirements when applicable
About Marketing: We might occasionally send you information about new features or service improvements. But you can opt out anytime, and we won't take it personally. Just click the unsubscribe link in any email.
Data Storage and Security
Your data is stored on secure servers located in Singapore, with encrypted backups maintained in compliance with regional data protection standards. We chose Singapore for its robust infrastructure and strong data protection framework.
Security Measures We've Implemented
- End-to-end encryption for all financial data transmission
- AES-256 encryption for data at rest
- Multi-factor authentication options for all accounts
- Regular security audits conducted quarterly by independent firms
- Strict access controls – only authorized personnel can access systems
- Automated backup systems with 30-day retention
- Real-time monitoring for suspicious activity
But let's be honest – no system is completely impenetrable. We work hard to protect your information, but we also believe in transparency about the limits of what's possible.
Your Role in Security: Use strong passwords, enable two-factor authentication, and don't share your login credentials. Basic stuff, but it makes a real difference.
Sharing and Disclosure
We don't sell your data. Period. But there are specific situations where we share information:
Service Providers
We work with carefully selected third parties who help us run our service – cloud hosting providers, payment processors, customer support tools. These partners only get access to the specific data they need, and they're contractually required to protect it.
Legal Requirements
Vietnamese law sometimes requires us to share information with regulatory authorities. This typically involves business verification or financial reporting obligations. We'll only disclose what's legally required and will notify you when possible (unless prohibited by law).
Business Transfers
If SparkleFlaren is acquired or merges with another company, your information would be part of that transfer. We'd notify you beforehand and explain any changes to how your data is handled.
Your Rights and Choices
This is your data. You should have control over it.
Access and Correction
You can view and update most of your information directly in your account settings. If you need access to data that's not readily available in your dashboard, email us at help@sparkleflaren.com. We'll provide it within 15 business days.
Data Export
Want to take your data elsewhere? We provide export functionality right in your account. You can download your financial data and dashboard configurations in CSV and JSON formats.
Deletion Requests
You can delete your account anytime. Here's what happens: We'll immediately stop processing your data and begin the deletion process. Most data is removed within 30 days. Some information might be retained longer if required by Vietnamese financial regulations – typically transaction records need to be kept for five years.
Important: Once we delete your data, it's gone. We can't recover it. So make sure you've exported anything you might need before requesting deletion.
Objection and Restriction
You can object to certain types of processing. For example, if you don't want us analyzing your usage patterns to suggest features, just let us know. Your core service won't be affected.
Data Retention
We keep your information as long as your account is active. After you close your account:
- Personal contact information: Deleted within 30 days
- Financial data you uploaded: Deleted within 30 days (unless legal retention applies)
- Transaction records for paid accounts: Retained for 5 years per Vietnamese tax law
- Aggregated, anonymized analytics: Retained indefinitely for service improvement
- Support correspondence: Retained for 2 years for quality assurance
International Data Transfers
While we're based in Vietnam and our primary servers are in Singapore, some of our service providers operate globally. This means your data might be processed in other countries. We only work with providers that maintain strong data protection standards and have appropriate safeguards in place.
For Vietnamese businesses, we ensure all transfers comply with Decree 13/2023/ND-CP regarding personal data protection.
Cookies and Tracking
We use cookies – small text files stored on your device. Most are essential for the service to work properly (like keeping you logged in). Others help us understand how people use SparkleFlaren so we can make improvements.
Types of Cookies We Use
- Essential cookies: Required for basic functionality. You can't opt out of these.
- Analytics cookies: Help us understand usage patterns. You can disable these in your account settings.
- Preference cookies: Remember your settings and choices.
We don't use advertising cookies or third-party tracking for marketing purposes.
Children's Privacy
SparkleFlaren is a business service. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Changes to This Policy
We'll update this policy occasionally as our service evolves or regulations change. When we make significant changes, we'll notify you by email and display a notice in your dashboard for 30 days.
The "Last Updated" date at the top shows when we last revised this policy. We recommend checking back periodically, especially if you're particularly privacy-conscious.
Vietnamese Privacy Law Compliance
We comply with Decree 13/2023/ND-CP on Personal Data Protection and related Vietnamese regulations. This includes requirements for:
- Obtaining clear consent before processing personal data
- Maintaining data processing records as required by authorities
- Implementing appropriate security measures for Vietnamese citizens' data
- Notifying authorities of data breaches within required timeframes
- Appointing data protection contacts for regulatory communication
Questions or Concerns?
We genuinely want to hear from you if anything in this policy is unclear or if you have concerns about how we handle your information.
Our privacy team actually reads and responds to every inquiry. We're not perfect, but we're committed to handling your data responsibly and transparently.